Refund and Cancellation Policy

At Eleven Eleven Media, we provide professional digital services tailored to each client’s specific requirements. Since our services involve time, resources, and strategic execution, this policy outlines how cancellations and refunds are handled.

1. Service Engagement & Cancellations

• All service engagements are initiated after mutual agreement on scope, timelines, and commercials.
• Cancellation requests must be submitted in writing via email to our support team.
• Once work has commenced, cancellations may not be eligible for a refund.

2. Refund Policy

• Payments made for services are non-refundable once the project or service has started.
• If a cancellation request is raised before any work has commenced, a partial refund may be considered at our discretion after deducting administrative and onboarding costs.
• Refunds, if approved, will be processed within 7–14 business days to the original mode of payment.

3. Scope Changes & Amendments

• Any request for changes in scope, deliverables, or timelines after project initiation may result in additional charges.
• Amendments are subject to feasibility and written approval from Eleven Eleven Media.

4. No Refund Scenarios

Refunds will not be applicable in the following cases:

• Delay or non-performance caused by lack of inputs, approvals, or access from the client’s end.
• Partial use or completion of services.
• Change of mind after work has begun.
• Failure to achieve specific business results, as outcomes depend on multiple external factors beyond direct control.

5. Client Responsibilities

• Clients are responsible for providing accurate information, assets, approvals, and access required for project execution.
• Delays caused due to missing or incorrect inputs may impact timelines and do not qualify for refunds.

6. Communication

For cancellation, amendment, or refund-related queries, please contact us at:

• Email: info@elevenmedia.in

7. Policy Updates

Eleven Eleven Media reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be effective immediately upon being published on our website.

8. Governing Law & Jurisdiction

All disputes, if any, shall be subject to the jurisdiction of the courts located in India.

9. Acknowledgment

By engaging with Eleven Eleven Media and making a payment for services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.

10. Registered Address :

G-1, 34, ARPIT APPT, SAKET NAGAR, INDORE, MP, 452018